1. Digital products and downloadable resources
Because digital products, templates, workbooks, spreadsheets, and downloadable resources are delivered immediately and cannot be returned, all sales are generally considered final. Refund requests submitted within 14 days of purchase will be reviewed on a case-by-case basis, provided the resources have not been substantially downloaded or used.
2. Creator Vault access
Access to the Creator Vault begins as soon as your entitlement is applied to your account. Refund requests must be submitted within 14 days of purchase and before you have downloaded, opened, or substantially used the included resources.
3. Live and recorded workshops
For paid live sessions (including Made By Majors), refund eligibility depends on when the request is submitted relative to the session date and whether replay materials have been made available.
4. Missed sessions
If you miss a live session for which a replay is provided, the replay satisfies your access and a refund is not typically issued.
5. Duplicate purchases
If you accidentally purchase the same product more than once, contact us and we will refund the duplicate order.
6. Technical-access problems
If you cannot access a product you purchased and we cannot resolve the issue within a reasonable time, we will refund your purchase. Please contact support first so we can attempt to resolve the issue.
7. Refund-request process
Email support@majorsmgmtgroup.com from the address on the original order and include:
- The product or session you purchased.
- The date of purchase.
- The reason for the request.
8. Refund review timeline
We will confirm receipt of your refund request within 3 business days and provide a decision within 10 business days of receiving all information needed to review it. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your card issuer or bank.
9. Chargebacks
If you dispute a charge with your card issuer without first contacting us, we may pause or revoke your access while the dispute is under review. Please email support so we can resolve the issue directly.
10. Exceptional circumstances
We understand life happens. If your situation isn't addressed here, contact us and we'll review your request in good faith.